Refund Policy (group classes)
The ICC reserves the right to cancel or rearrange classes for any compelling reason.
If ICC cancels a class before it starts, students can transfer to a different class or receive a full refund for the class registration fee.
Approvals for transfers will be based on course and space availability.
Once the student agrees to transfer in a proposed alternative class, that class will be treated as if it were the original registration, therefore, the same rules as the refund policy will be followed.
A $25 processing fee for change of registration will be applied after the first day of class takes place (one class change request only). Please submit your course change request via email immediately after the first lesson has finished;
fees must be paid before taking part in the second class, otherwise it will not be possible to attend other lessons.
Classes missed are not prorated or refunded; we also do not record lessons for individual privacy issues and no makeup class is offered for classes missed by the student.
The ICC refund policy with respect to tuition is as follows:
- Withdrawal prior to the first day of class: 90% (The membership subscription will also be deducted, if not yet paid)
- Withdrawal within the first week of classes, right after the first day of class: 60% (The membership subscription will also be deducted, if not yet paid)
- No refund thereafter
Please submit your request via e-mail to firstname.lastname@example.org.
For the in-person classes (*) please carefully read the extra Policy → here.
Note: credits granted by the ICC must necessarily be redeemed for the classes of the quarter right after when they were issued.
If you are entitled to receive a refund instead, then your refund will be processed and will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
There is nothing else we can do on our end once the refund has been issued and the amount has already left our account.
Non-refundable/changeable/convertibles items (please also make sure you use them while they are still active):
– Gift Certificates